The policy page is divided into these sections:

PRICING
Currency Clause:    "Please note that all prices are in U.S. Currency."

Shipping Charges Clause:   "Shipping and handling are not included. All shipping and handling charges are non-refundable on cancelled orders once shipped. Payment is the responsiblity of customer on all returned orders or partial orders. Returned orders without 'Return Authorization Number' will not be accepted. Shipping charges on ALL custom orders are non-refundable"

ORDER PROCESSING
Payment Clauses:   "After you submit your order, you will receive a computer-generated confirmation that your order was placed."   "If additional charges for shipping, handling or insurance apply to your order or if sales taxes apply, we will also let you know those amounts at that time. "  "If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock. If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of insufficient funds checks."

"If you are paying by money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock."

Order Processing Time Clause:  All orders will be processed as they arrive. If an item is custom ordered please allow additional time for shipping. Custom items are non-refundable. " Stocked item(s) paid for by credit card are shipped "3 business days after receipt". Out of stock items will be shipped when available.

SALES TAX
Sales Tax Clause:  "Sales taxes (if any) are calculated based on the location to which the product is being shipped."

SHIPPING POLICY
"Buyer is responsible for shipping and insurance."

 " All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS."

RETURN POLICY
" We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order."

"If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible.  Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return."

RESTOCKING POLICY
"A restocking fee of 20% will be deducted from refund on stock items. Custom made items are non-refundable, no exceptions."

DAMAGE POLICY
 "We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must take the entire order (all contents and all original packing material) to your local U.S. Post Office or UPS Office to file a claim. Either Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us. This will void the insurance if any was purchased and we will not be able to give you a refund."